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CRM News
Best Practices for Implementing CRM in Small Businesses - CO— by the U.S. Chamber of Commerce
What Is HubSpot Breeze, and How Does It Work? - CX Today
What’s Changed: Gartner Magic Quadrant for CRM Customer Engagement Centers - Solutions Review
CRM: A path to efficiency and engagement - University Business
The Role of CRM Dashboards in Real-Time Donor Management - fundsforNGOs
What the Options Market Tells Us About Salesforce - Benzinga
BofA Securities Positive Comments on salesforce.com (CRM) Circulating - StreetInsider.com
Enpro, Inc.: Gaining Efficiency With a New CRM System - Forvis Mazars
Salesforce or Veeva: How drugmakers can navigate the upcoming CRM split - PharmaVoice
Customer Relationship Management
Best Practices for Implementing CRM in Small Businesses - CO— by the U.S. Chamber of Commerce
What’s Changed: Gartner Magic Quadrant for CRM Customer Engagement Centers - Solutions Review
CRM: A path to efficiency and engagement - University Business
What Is HubSpot Breeze, and How Does It Work? - CX Today
What Is CRM Automation? Top CRM Platforms With Automation (2025) - Shopify
The Role of CRM Dashboards in Real-Time Donor Management - fundsforNGOs
What the Options Market Tells Us About Salesforce - Benzinga
Best CRM Software - Top customer relationship management tools for 2025 - G2
Customer relationship management: how to master the balance between engagement and overload - Ad Age
An explanation of customer relationship management (CRM) - TechTarget
Customer Service
AI Chatbots Are Ready to Talk to Customers. Sort of. - The Wall Street Journal
Pricing, AI, DPA, Customer Service Tools; Bill Emerson Interview; Training This Week; STRATMOR CD Workshop - Mortgage News Daily
Samsung Electronics Canada Customer Service Wins Bronze in ‘Best Use of Omni Channel' at International CX Awards 2024 - Yahoo Finance
Qme secures $3M funding to streamline customer service across Africa - Techpoint Africa
Building Competitive Advantage in Customer Care Through AI - The Business of Fashion
How AI Is Changing the ROI of Customer Service - SPONSOR CONTENT FROM INTERCOM - HBR.org Daily
311 Customer Service Center - City and County of San Francisco
Lyft is using Anthropic’s Claude AI for customer service - The Verge
FTC Finalizes Order with H&R Block Requiring Them to Pay $7 Million and Overhaul Advertising and Customer Service Practices for 2025 and 2026 Tax Seasons - Federal Trade Commission News
Contact Centers
8x8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years - CX Today
Avaya soon to serve only larger customers for cloud-based contact centers - Techzine Europe
Avaya hangs up on users with fewer than 200 SaaSy contact center seats - The Register
Talkdesk Embeds Contact Center Tools Into Epic Cheers - CX Today
Top Contact Center Trends to Watch in 2025 - CMSWire
Talkdesk Enhances Healthcare Contact Centers with New Epic Integration - HIT Consultant
Avaya Axes Support For Under 200 Seat Contact Centers - UC Today
5 Insights of COVID-19 in the Contact Center - On the Wire
AI in Contact Center Market Boost By USD 12.1 billion by 2033, at a CAGR of 20.4% - EIN News
Best call center software of 2025 - TechRadar
CRM Software
Best Practices for Implementing CRM in Small Businesses - CO— by the U.S. Chamber of Commerce
What’s Changed: Gartner Magic Quadrant for CRM Customer Engagement Centers - Solutions Review
Enpro, Inc.: Gaining Efficiency With a New CRM System - Forvis Mazars
Insurance CRM Software Market: A Comprehensive Overview - openPR
The Top CRM Vendors to Consider in 2025 - CX Today
I’ve tested and ranked 12 of the best CRM platforms in 2025 - TechRadar
Case Study: How an NGO Used CRM Software to Increase Donations - fundsforNGOs
CRM Pricing Guide 2025 - How Much Does CRM Software Cost? - Tech.co
10 Best CRM Software Platforms (February 2025) - Unite.AI
CRM Social Media
What Is Social CRM? A Guide for Marketers, Sales, and CS - Hootsuite
What Is Social CRM? A Comprehensive Guide - TechRepublic
Top 9 Social CRM Software Tools for Your Business - Influencer Marketing Hub
(PDF) Social Customer Relationship Management (S-CRM) - ResearchGate
Top 10: CRM Platforms - Technology Magazine
Global Social Crm Software Market Size by Application, Type, - openPR
20 CRM features to look for - Business.com
16 digital marketing platforms to check out in 2025 - Sprout Social
HubSpot Pricing: Hubs, Plans & Add-Ons Comparison Guide - Tech.co